I am currently unable to make payments due to the impact of coronavirus
If you are experiencing any financial challenges, please e-mail LeasePlan so they can discuss your needs with you. Please send an e-mail to email@example.com including your name, registration number and telephone number. Do not include any financially-sensitive information in your e-mail.
They will reply to your as soon as they are able with some options. Please bear with them as they are very busy at the moment.
My MOT has expired or is due shortly
Garages and MOT testing stations can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability.
If you included maintenance with your agreement, call 0344 493 5812 to arrange your test.
My contract includes tyres & servicing
Garages can remain open, so servicing and MOTs will continue. Some services, such as courtesy cars may have reduced availability, and you will not be able to wait at the garage while they work on your vehicle.
For maintenance authorisations, call 0344 493 5812.
My contract is due to end shortly
Vehicle collections will continue as usual. As with deliveries, your collection will be handled in a safe, socially-distanced way. Please arrange your collection with as much notice as possible by calling 01282 857775.
Alternatively, if you would like to continue to use the vehicle beyond the contract expiry date, we can offer contract extensions at favourable rates. Call us on 01282 857775 or e-mail us at firstname.lastname@example.org with your registration number and the current mileage of the vehicle.
If you would like to settle your agreement early, we can still obtain an early settlement figure, although this may take longer than usual. Please e-mail us on email@example.com with your registration number and the current mileage of the vehicle, or call us on 01282 857775.
Finally, if you have a final payment ("balloon payment") to make on your vehicle, we may be able to refinance it over a further term so you don't have to pay it in one lump sum. Please e-mail us on firstname.lastname@example.org with your registration number and the current mileage of the vehicle, or call us on 01282 857775.
I drive a diesel and am only doing short journeys now
This may affect your Diesel Particulate Filter (DPF), particularly if the lockdown lasts for longer than currently planned. The DPF must regenerate itself every 300 miles or so, which is generally done by driving for 10 to 20 minutes at 40mph or faster. This heats up the exhaust and burns the soot in the filter.
Failing that, some cars have an "active regeneration" process that adds fuel to the exhaust in order to raise the temperature and allow the DPF to be cleaned at lower speed. However, the revs still have to stay above 2,000 for around ten minutes, which may be difficult to achieve right now.
If neither of these options is open to you, use your vehicle as little as possible.
I drive an electric car
Electric and hybrid car batteries charge differently than the conventional 12-volt battery in petrol and diesel cars.
Generally, you should aim to keep an electric car's battery charged between 50% and 80% to prolong its lifespan. Try not to let the battery drop below 30% too often as this can affect long-term performance
We advise you to consult your owner's manual for best practice for your specific make and model.
Also be aware that, during lockdown, the installation of home chargers is currently limited to key workers.
Storing your vehicle
If your vehicle is going to be out of use during the lockdown, we've put together some helpful information about how to store it.